Refund Policy

Last updated: [Juin 29, 2026

Thank you for choosing BPO Soap for your daily rituals. We handcraft our soaps in small batches, and we want you to feel safe and cared for when you shop with us. Because our products are personal care items, we have a simple and clear refund policy.

1. Returns & Refunds

You may request a refund or replacement if your order arrives damaged, defective, or incorrect, and you contact us within 7 days of delivery.

Opened or used products
Final sale or clearance items
Change of mind, scent preference, or skin reaction

Approved refunds are issued to your original payment method for the product price only. Shipping costs are non-refundable, unless we made an error with your order.

2. How to Request a Refund

If there is a problem with your order, please email us at hello@bposoap.com and include your full name, order number, and a short description of the issue.

Clear photos of the product and packaging (if damaged or incorrect)
We will review your request and respond.

3. Returns (If We Ask for the Product Back)

Sometimes we may ask you to send a product back so we can review the issue. If a return is needed:

We’ll email you simple return instructions.
Please use the original packaging when possible.
Ship the item within 7 days of our approval email.

If the problem is our mistake, we may provide a prepaid return label. In other cases, return shipping costs are your responsibility.

4. Skin Sensitivities & Allergies

Our soaps are gentle and plant-based, but every body is different. Please read the full ingredient list before use and test on a small patch of skin first.

We can’t offer refunds for skin reactions, allergies, or sensitivities, since these depend on each person’s unique skin and health. If you have questions about ingredients, email us at hello@bposoap.com and we’ll be glad to help.

5. Lost, Stolen, or Delayed Packages

Once a package is marked “Delivered” by the carrier, we are not responsible for lost or stolen packages. If your tracking shows “Delivered” but you don’t have it:

Check with neighbors or your building office.
Contact the shipping carrier with your tracking number.
Then email us at hello@bposoap.com and we’ll do our best to support you.

For delayed packages still in transit, please contact the carrier first.

6. Order Changes & Cancellations

We start preparing orders quickly, so changes are time-sensitive. We can only change or cancel an order if it has not been processed or shipped.

If you need a change or cancellation, email hello@bposoap.com with your order number as soon as possible.

Contact Us

If you have any questions about this Refund Policy or need help with an order, please reach out via email: hello@bposoap.com. We’re here to make your experience with BPO Soap as gentle and straightforward as the products we create.